Emma works inside your EHR. Not next to it.
FlowHealth's voice AI is fully embedded into Nextech, ModMed, athenahealth, eClinicalWorks, and more. Emma doesn't just answer calls and forward messages. She books the appointment, updates the chart, verifies insurance, and completes the task while the patient is still on the line.
Most AI receptionists answer the phone.
Emma does the work.
A lot of voice AI products claim "EHR integration." What they usually mean is this: the AI answers the call, takes a message, then emails or texts your front desk to manually enter it into the system. That's not integration. That's a more expensive answering service.
Emma is different. She's fully embedded in your EHR through native API connections. When she takes a call, she pulls up the patient's chart, checks live provider availability, books the appointment, writes the note, and triggers your confirmation workflow. No clunky handoffs. No data entry backlog for your staff to catch up on tomorrow morning.
A real front-desk teammate,
not a glorified answering service
With direct API connections to your EHR, Emma operates like an extension of your team. She's capable of:
Patient demographics
Updates names, phone numbers, addresses, and contact details directly on the chart.
Insurance verification
Verifies coverage and captures eligibility in real time, before the call ends.
Appointment management
Books, reschedules, confirms, and cancels appointments inside your scheduling rules.
Tasks & staff messages
Creates internal tasks and messages for staff follow-up — with full call context attached.
Chart data & history
Pulls past appointments, referring providers, and visit history before answering.
Notes in the patient record
Reads and writes notes directly into the patient record — no copy-paste, no rekeying.
Smart routing
Routes complex cases to the right staff member with full context — not a cold transfer.
Built for the EHRs specialty practices actually use
We've built deep, native integrations with the platforms that power specialty medicine — not generic webhooks that break every update.
Fully Integrated with your EHR
Tailored integrations by EHR
Every EHR is different. Emma's integration with each platform is built to take advantage of its strengths and work with the specialties that rely on it.
Ophthalmology · Dermatology
The FlowHealth and Nextech integration is purpose-built for ophthalmology and dermatology practices. Emma reads provider templates and surgical schedules, books across multiple locations, and handles appointment types unique to specialty care — from cataract consults to Mohs follow-ups.
Built for Nextech practicesEmma writes directly into the ModMed chart, handles outbound confirmation calls, and supports the specialty workflows ModMed is known for — dermatology, ophthalmology, orthopedics, and more. She pulls in lab results, manages aesthetic appointment types, and routes complex clinical questions to your staff with full call context.
The FlowHealth and athena integration delivers bidirectional sync: real-time chart updates, appointment scheduling, and patient-specific insights pulled live from athena. Emma understands athena's provider scheduling rules and respects every constraint your practice has set.
Emma pushes patient notes directly into eCW, retrieves visit history before answering, and alerts providers to changes or issues that need attention. Built for multi-provider practices that need every call documented.
Emma integrates with DrChrono's scheduling and patient records, books appointments across providers and locations, and handles the high call volumes that come with growing practices. Works seamlessly with DrChrono's mobile-first workflows.
Emma works inside Azalea to schedule appointments, update demographics, and verify insurance. Built for rural and community health practices where every staff hour counts.
What full embedding means for your practice
Patients get answers, not transfers
Most "AI" tools answer the phone and pass the task to your staff. Emma handles the request on the spot — while the patient is still on the line. Fewer transfers, faster resolution, better patient experience.
Your staff gets their day back
By updating charts, creating tasks, and completing requests in real time, Emma removes the after-call cleanup that buries front-desk teams. Your staff stops being a data entry pipeline and starts focusing on the patients in front of them.
Your EHR investment pays off
You spent years configuring your EHR. Emma respects it. She works inside the system you've built — your appointment types, provider rules, location logic, and templates — instead of forcing you to adapt to a new tool.
Integration Questions
How long does it take to integrate with our EHR?
Most integrations are live within 2-3 weeks. Timeline depends on your EHR vendor's API access requirements and your IT team's availability for credential setup.
Do we need our IT team heavily involved?
Lightly. We handle the technical work. Your IT team typically just needs to approve API access and provide credentials. Most practices spend less than two hours of IT time during onboarding.
What if our EHR isn't on the list?
Reach out. We add new EHR integrations regularly, and there's a good chance we already support yours. If not, we'll evaluate it and give you an honest answer on timeline.
Does Emma work with our existing phone system?
Yes. Emma forwards through your existing phone numbers — no porting, no carrier changes. Patients call the same number they always have.
What happens if the EHR has downtime or the integration breaks?
Emma has built-in fallback logic. If the EHR is unreachable, she captures the patient's full request and routes it to your staff with complete call context, so nothing falls through the cracks. We monitor integration health 24/7 and alert our team automatically if anything goes wrong.
Ready to see Emma work inside your EHR?
If you're using Nextech, ModMed, athenahealth, eClinicalWorks, DrChrono, or Azalea — you're one step away from a fully automated front desk. Book a 20-minute demo and we'll show you Emma running inside an EHR that looks just like yours.