Clarus Dermatology
How a 6-Location Dermatology Practice Replaced a Scattered Phone System with One AI Receptionist
Clarus Dermatology partnered with FlowHealth to centralize inbound calls across all offices with Emma, their AI-powered receptionist.
The Challenge
Six offices, six phone systems, and 27% of calls going unanswered
Clarus Dermatology is in growth mode with six offices across Minnesota, but hiring front desk staff to keep up with inbound call volume was a constant battle. Each location managed its own phones independently, leading to hold times over 3 minutes and more than a quarter of all calls missed entirely.
They had tried other Voice AI vendors but were disappointed by rigid, one-size-fits-all agents that couldn't adapt to their workflows. Clarus needed a partner, not just a product.
Client Testimonial
"FlowHealth feels like a partner in our practice. The team understands our needs, they're extremely responsive, and Emma hasn't just solved our staffing issues. She's allowed us to ramp up our strategic growth."
Emily B., COO — Clarus Dermatology
The Solution
Meet Emma: one AI receptionist for all six locations
Centralized call handling — Emma answers inbound calls for all six Clarus locations, replacing a fragmented system where each office managed phones independently.
Every call answered in one ring — Hold times dropped from over 3 minutes to under 2 seconds. No more patients waiting or hanging up.
Scheduling, questions, and triage — Emma handles appointment booking, answers common patient questions, and routes calls to the right Clarus team member when needed.
Front desk staff freed up for patient care — With Emma handling routine calls, staff now focus on complex cases, in-office patient interactions, and delivering a better experience.
Ready to see results like these?