How does FlowHealth reduce front desk call volume?

FlowHealth’s AI receptionist handles inbound calls automatically — scheduling, rescheduling, and patient intake — integrating directly with your EMR to reduce front desk call volume by up to 60%.

Which EHR systems does FlowHealth integrate with?

FlowHealth integrates with leading EMR/EHR systems to automate appointment reminders, inbound calls, and patient communications without requiring manual data entry.

Is FlowHealth HIPAA compliant?

Yes. FlowHealth is built with HIPAA compliance handled natively, so medical practices can automate patient communications without compliance risk.

What types of medical practices use FlowHealth?

FlowHealth works with a wide range of medical specialties including dermatology, ophthalmology, orthopedics, gastroenterology, and primary care — any practice dealing with high inbound call volume and front desk bottlenecks.

How quickly can a medical practice get started with FlowHealth?

Most practices are up and running within a few days. FlowHealth handles the setup and configuration, so your team doesn’t need any technical expertise to get started.

Can FlowHealth handle after-hours patient calls?

Yes. FlowHealth’s AI receptionist is available 24/7, so patients can schedule appointments, get answers to common questions, and leave messages outside of office hours without going to voicemail.

Does FlowHealth replace front desk staff?

No. FlowHealth is designed to handle the repetitive, high-volume calls that pull staff away from in-person patient care — freeing your team to focus on the work that actually requires a human.

How does FlowHealth handle appointment reminders and no-shows?

FlowHealth automatically sends outbound appointment reminders and follows up with patients who haven’t confirmed. Practices typically see a meaningful reduction in no-show rates within the first few weeks.

Spine & Pain

AI-Powered Patient Communication for Spine & Pain Practices

From spine consultations to injection scheduling and post-procedure follow-ups, Emma handles patient calls so your spine and pain management team can focus on restoring mobility and reducing pain.

Built for the unique needs of spine & pain

Spine and pain practices manage patients with complex, often chronic conditions requiring multi-step treatment plans. Emma ensures every patient stays on track with their care journey.

Injection & procedure scheduling

Emma coordinates scheduling for epidural steroid injections, nerve blocks, spinal cord stimulator trials, and MRI-guided procedures with proper preparation instructions.

Referral intake management

Emma handles incoming referrals from primary care and orthopedics, scheduling new patient consultations promptly so patients get pain relief without unnecessary delays.

Chronic pain follow-ups

Emma proactively reaches out to chronic pain, post-surgical spine, and spinal cord stimulator patients for regular follow-ups — keeping treatment plans on track and outcomes improving.

How Emma works with your practice

Connect your EHR

Emma integrates with your existing scheduling system and sees appointments, cancellations, and patient records.

Emma handles calls

Inbound and outbound — scheduling injections, confirming procedures, and following up with patients who need rescheduling.

Your schedule fills up

Appointments land on your calendar automatically. Your staff sees only the result — a booked patient.

Ready to modernize your spine & pain practice?

See how Emma can handle your patient calls, manage referral intake, and keep your injection and procedure schedule full.

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