How does FlowHealth reduce front desk call volume?

FlowHealth’s AI receptionist handles inbound calls automatically — scheduling, rescheduling, and patient intake — integrating directly with your EMR to reduce front desk call volume by up to 60%.

Which EHR systems does FlowHealth integrate with?

FlowHealth integrates with leading EMR/EHR systems to automate appointment reminders, inbound calls, and patient communications without requiring manual data entry.

Is FlowHealth HIPAA compliant?

Yes. FlowHealth is built with HIPAA compliance handled natively, so medical practices can automate patient communications without compliance risk.

What types of medical practices use FlowHealth?

FlowHealth works with a wide range of medical specialties including dermatology, ophthalmology, orthopedics, gastroenterology, and primary care — any practice dealing with high inbound call volume and front desk bottlenecks.

How quickly can a medical practice get started with FlowHealth?

Most practices are up and running within a few days. FlowHealth handles the setup and configuration, so your team doesn’t need any technical expertise to get started.

Can FlowHealth handle after-hours patient calls?

Yes. FlowHealth’s AI receptionist is available 24/7, so patients can schedule appointments, get answers to common questions, and leave messages outside of office hours without going to voicemail.

Does FlowHealth replace front desk staff?

No. FlowHealth is designed to handle the repetitive, high-volume calls that pull staff away from in-person patient care — freeing your team to focus on the work that actually requires a human.

How does FlowHealth handle appointment reminders and no-shows?

FlowHealth automatically sends outbound appointment reminders and follows up with patients who haven’t confirmed. Practices typically see a meaningful reduction in no-show rates within the first few weeks.

Stop losing walk-ins to long hold times

Emma answers every call instantly, shares real-time wait times, and schedules follow-ups so your urgent care center never misses a patient.

Urgent care centers lose patients every hour

Unpredictable patient volumes mean phones ring constantly, and hold times drive patients to competitors.

Patients who need follow-up care after their urgent visit rarely get scheduled before they leave.

Staff can't answer phones and check in patients at the same time, leading to bottlenecks at both ends.

Emma handles your urgent care calls so your team can focus on the patients walking in

Instant call answering

Patient calls to check wait times or ask about services.

Emma answers instantly, provides real-time information, and directs them to your location.

Follow-up scheduling

Urgent care patient needs a follow-up with a specialist or PCP.

Emma schedules the follow-up, sends a reminder, and ensures continuity of care.

How It Works

Connect your system

Emma syncs with your urgent care scheduling system and learns your services and hours.

Emma handles the calls

Wait times, hours, directions, and follow-up scheduling — all handled instantly by Emma.

No patient left behind

Every call answered, every follow-up booked — your system updates in real time.

What urgent care centers are seeing

60%

reduction in abandoned calls during peak hours

95%

of calls answered within 10 seconds

30 +

hours per week saved on phone answering

Our Agents

Specialties