The AI Receptionist Built for Nextech Practices
Start answering all your calls. Emma works inside Nextech to answer every call, book patient appointments, and keep your staff from playing endless phone tag with patients.
Your Nextech is great at the chart.
Emma handles the phone.
Ophthalmology, dermatology, plastic surgery, ortho — if you run on Nextech, your front desk is buried in calls. Emma picks up every one, books straight onto your schedule, and never goes to voicemail.
Answers every call, 24/7
Emma picks up on the first ring — including after-hours, lunch, and the Monday-morning rush — so patients never hit a busy signal or voicemail.
Books into your schedule
Appointments land directly on your existing calendar. Your front desk sees a confirmed booking — no double-entry, no shadow systems.
Cuts no-shows up to 55%
Emma sends reminders, fills cancellations from your waitlist, and follows up with patients due for recall — keeping the surgical schedule packed.
How Emma works alongside Nextech
No rip-and-replace. Your team keeps using Nextech exactly the way they do today.
We connect to your schedule
Emma reads availability, providers, locations, and visit types directly from your scheduling source of truth.
Emma answers, books, follows up
Inbound calls, reminders, recall, and waitlist outreach — all handled in natural conversation, in English or Spanish.
Bookings appear in Nextech
Confirmed appointments show up on your existing schedule. Your front desk sees the result — a booked patient.
Everything your front desk hates about the phone
Emma takes the calls that pull your team away from in-person patients.
New patient scheduling
Insurance, reason for visit, provider preference — captured the way your team would.
Reschedules & cancellations
Open slots get offered to your waitlist automatically — no more empty surgical blocks.
Reminders & confirmations
Outbound calls and texts before each visit — pre-op prep, fasting instructions, paperwork.
Recall & reactivation
Patients overdue for annual exams, post-op follow-ups, or aesthetic touch-ups — Emma reaches them first.
FAQ & triage
Hours, location, parking, insurance accepted, prep instructions — handled instantly.
English & Spanish
Emma handles bilingual patients natively, with the same warmth in either language.
"Our front desk used to come in to 40 voicemails every Monday. Now they come in to a full schedule. Emma just handles it."
Common questions from Nextech users
Do we have to update our EMR?
No. Emma works alongside your Nextech setup. Your providers and front desk keep using Nextech the way they always have — Emma just handles the calls before they hit your team.
How long does setup take?
Most practices go live in under a week. We handle the configuration — you don't need IT involvement or technical resources from your side.
Will Emma replace our front desk?
No. Emma takes the repetitive, high-volume calls that pull your team away from in-person patients. Your front desk gets to focus on the patients who actually walked in the door.
Hear Emma handle a call from your own practice.
Drop your number and Emma will call you in about a minute. You'll know in 30 seconds whether she's right for your front desk.